Resume

Engineer

Enrique Velazquez

I operate NG911, voice, network, and cloud environments, then build tools that make high-pressure investigations easier to read, route, and resolve.

Email Enrique GitHub
Cinematic operations environment with telemetry walls, control surfaces, and signal light.

Less noise. Better signal. Cleaner ways through hard systems.

Resume translated into a brand system

Operations credibility first. Product instinct close behind.

Positioning

Engineer building for investigation speed.

  • Public-safety systems
  • Voice and routing context
  • Operator-first tools

Current role

Axon 911

Monitoring AWS-hosted public-safety infrastructure, triaging incidents, and supporting Digi devices, FortiGate firewalls, ANI/ALI routing, and distributed NG911 services.

Builder habits

Small tools, fast feedback, practical polish.

I like building around real workflows: prototype quickly, test against messy inputs, refine the parsing, and keep the interface readable under pressure.

Abstract systems field with routes, nodes, and green-cyan signal light.

Tooling

AWS, Datadog, Kibana, Rollbar, Jira, Zendesk, ServiceNow

Four modes, one operating signature.

Dark operations environment with telemetry walls and control surfaces.

Mission-critical voice and routing context.

Public-safety systems, ANI/ALI services, escalation discipline, and SLA-aware response.

Abstract systems field with routes, nodes, and signal light.

Readable signal across distributed systems.

AWS, Datadog, Kibana, Rollbar, and incident tooling used to shorten time to action.

Layered systems panels and routing traces in a dark control-room scene.

Carrier and enterprise troubleshooting range.

SD-WAN, MPLS, routing protocols, Linux triage, VMware, and voice platform support.

NocLense diagnostic interface with filters, traces, and log panels.

Software shaped by real operator pressure.

React, TypeScript, Vite, Electron, and NocLense as the clearest personal project signal.

Experience

Operational depth built across live environments.

Each role adds more protocol range, stronger incident judgment, and a tighter sense of what operators need from internal tools.

Oct 2025 - Present

Axon

Engineer - NG911 / Public Safety SaaS

  • AWS-hosted infrastructure monitoring and real-time incident triage.
  • Digi, FortiGate, ANI/ALI, and distributed NG911 support.
  • P1 through P4 incident classification across Jira and Zendesk.

Jun 2023 - Oct 2025

CDW

Network Analyst - Enterprise Operations

  • Managed SD-WAN solutions through Cisco and Silver Peak Orchestrator.
  • Handled Linux server troubleshooting and alert monitoring.
  • Supported VMware ESXi, vSphere, vCenter, and customer infrastructure triage.

May 2022 - May 2023

Firstlight Fiber

Enterprise NOC Technician I

  • Troubleshot OSI layers 1 through 4 across carrier systems.
  • Supported SONET, GPON, DSL, Active Ethernet, and campus networks.
  • Worked across SIP, MGCP, H.248, BGP, OSPF, ISIS, MPLS, DNS, SNMP, IPFIX, and NetFlow.

Oct 2021 - May 2022

Hargray Communications

Help Desk Technician

  • Resolved voice, video, and HSI service issues across support channels.
  • Supported POTS, SIP, eMTA, and PBX delivery platforms.
  • Documented customer interactions for escalation and audit trail clarity.

Featured build

NocLense turns operational traces into a faster investigation surface.

View repository
Animated capture of the NocLense desktop app opening to its start screen.
NG911 ANI/ALI SIP MGCP H.248 AWS Datadog FortiGate SD-WAN Electron Vite TypeScript NG911 ANI/ALI SIP MGCP H.248 AWS Datadog FortiGate SD-WAN Electron Vite TypeScript

Action

Bring me into work where systems pressure needs clearer tooling.

Email Enrique Open resume GitHub profile